“No. Quotations are free and can be provided in writing.”

“Yes, but it would only be an estimate. Due to the varying factors such as access for dragging out the waste, position of trees in relation to buildings etc. we would always recommend a site visit for an accurate quotation.

If it is difficult to find time for a quotation, we can visit in your absence and contact you by phone either whilst on site or later on in the day. Alternatively, if you can explain what you would like to have done, we can post a business card through the door with a price on the back.”

“Yes. Large sections of timber are cut up, smaller pieces are processed through a woodchipper which directs the woodchips into the back of the truck. We take all this away to be recycled.”

“Woodchips are taken to farms where they are used for animal bedding, mixed with slurry or used as a weed suppressant. Timber pieces are used for fuel or stacked into habitat piles.”

“Certainly. You can arrange this when the work is booked in or mention it to the tree surgery team on the day.”

“Possibly. You will need to apply for the local authority’s permission if the tree is in a Conservation Area or if it is covered by a Tree Preservation Order. If in doubt, telephone your local planning department.”

“A Conservation Area is a section of land considered of special interest due to its physical appearance and/or historical factors. If your tree is within such an area, you will need statutory permission before any tree work can be done.”

“A Tree Preservation Order is a direction imposed by the Local Planning Authority that makes it an offence to prune, fell, uproot, damage or destroy a tree without the Authoritys permission. You can find out whether or not your tree is covered by TPO by phoning your councils planning department.”

“Under common law, you may prune overhanging branches up to the boundary line. You should offer the branches back. You are not, however, allowed to trespass onto your neighbours land to prune their trees.

If you have a problem with a neighbours tree, the first thing you should do is discuss the matter with them and try to sort the matter out amicably.”

“To ensure that your tree does not present a health and safety risk to others. Your insurance company may require you to have your tree checked by a tree surgeon on a regular basis. They may even request a tree report to provide them with more information regarding the trees around your house.”

“This depends on the species. We will be able to give you specific advice on your tree when we come to quote.”

“Depending on species, trees will sometimes regenerate. We can poison the stump to help prevent this from happening or we can arrange to have them ground out altogether.”

“No. Providing we have adequate access and all the information we need.”

“This is very unlikely. Andy Portlock Tree Specialists Ltd have an excellent health and safety record. However, if we are responsible for any damage, we will ensure that matters are put right. We hold Public Liability Insurance with £5 million cover.”

“No. All our power tools and machinery are petrol or diesel powered.”

“We issue an invoice on completion of work. The Chargehand will not always have a hard copy on the day, usually it is emailed. Payment methods are BACS, cheque or cash (on the day or in the post), debit or credit card by phoning the office. Credit card payments incur an additional 2.5%”