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If it is difficult to find time for a quotation, we can visit in
your absence and contact you by phone either whilst on site or later on in the
day. Alternatively, if you can explain what you would like to have done, we can
post a business card through the door with a price on the back."
Do you take all the rubbish away at the end?
"Yes. Large sections of timber are cut up, smaller pieces are
processed through a woodchipper which directs the woodchips into the back of the
truck. We take all this away to be recycled."
Where is the tree waste taken?
"Woodchips are taken to farms where they are used for animal
bedding, mixed with slurry or used as a weed suppressant. Timber pieces are
used for fuel or stacked into habitat piles."
Can I keep the logs/woodchips for my own use?
"Certainly. You can arrange this when the work is booked in or
mention it to the tree surgery team on the day."
Do I need the Council’s permission to have my tree work done?
"Possibly. You will need to apply for the local authority’s
permission if the tree is in a Conservation Area or if it is covered by a Tree
Preservation Order. If in doubt, telephone your local planning department."
What is a Conservation Area?
"A Conservation Area is a section of land considered of special
interest due to its physical appearance and/or historical factors. If your tree
is within such an area, you will need statutory permission before any tree work
can be done."
What is a Tree Preservation Order?
"A Tree Preservation Order is a direction imposed by the Local
Planning Authority that makes it an offence to prune, fell, uproot, damage or
destroy a tree without the Authority’s permission. You can find out whether or
not your tree is covered by TPO by phoning your council’s planning department."
My neighbour’s tree overhangs my property. What are my rights?
"Under common law, you may prune overhanging branches up to the
boundary line. You should offer the branches back. You are not, however,
allowed to trespass onto your neighbour’s land to prune their trees.
If you have a problem with a neighbour’s tree, the first thing you
should do is discuss the matter with them and try to sort the matter out
amicably."
What is my responsibility as a tree owner?
"To ensure that your tree does not present a health and safety risk
to others. Your insurance company may require you to have your tree checked by
a tree surgeon on a regular basis. They may even request a tree report to
provide them with more information regarding the trees around your house."
When is the best time of year to prune my tree?
"This depends on the species. We will be able to give you specific
advice on your tree when we come to quote."
If I have my tree felled, will the tree stump regrow?
"Depending on species, trees will sometimes regenerate. We can
poison the stump to help prevent this from happening or we can arrange to have
them ground out altogether."
Do I have to be at home when you
come to do the work?
"No. Providing we have adequate access and all the information we
need."
I appreciate that accidents can happen. What if my property gets
damaged when you are working on my trees?
"This is very unlikely. Andy Portlock Tree Specialists Ltd have an
excellent health and safety record. However, if we are responsible for any
damage, we will ensure that matters are put right. We hold Public Liability
Insurance with £5 million cover."
Will you need access
to a power supply?
"No. All our power tools and machinery are petrol or diesel
powered."
What
Methods of Payment Do You Accept?
"Cheque,
cash, credit or debit card, Paypal. On completion, our Charge hand will issue
you with an invoice."
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